Orders
How long does it take to prepare my order?
Unless otherwise stated on the product page, orders are usually prepared and dispatched within 2–4 working days.
Working days are Monday to Friday, excluding UK bank holidays.
Processing may take slightly longer during launches, promotions or particularly busy periods.
Can I change or cancel my order?
Please contact us as soon as possible at hello@atelierafterhours.com.
We will try to accommodate your request if the order has not yet been prepared or dispatched. However, once an order has entered the postal network, we may be unable to cancel it or change the delivery address.
Can I send an order as a gift?
Yes. Every order is carefully packaged in an atelier afterhours jewellery pouch and is suitable for gifting.
Prices are not normally included inside the parcel. Please ensure that the recipient’s delivery address is entered correctly at checkout.
Do you offer gift cards?
Yes. Digital Atelier Afterhours gift cards are available and are delivered by email with instructions for use at checkout.
Gift cards are not physical products and cannot be exchanged for cash.
Will sold-out pieces be restocked?
Some pieces may be restocked, while others are available only in limited quantities.
Where available, you can sign up for a restock notification on the product page. Restock dates cannot always be guaranteed because some materials are naturally limited or vary between batches.
Shipping
Where do you deliver?
We currently deliver to:
- The United Kingdom
- The United States
- South Korea
All orders are currently prepared and dispatched from the United Kingdom.
How much is UK delivery?
UK DELIVERY
Standard Tracked Delivery
£3.95
Free on orders over £100
Royal Mail Special Delivery
£8.95
Please note
Express delivery only speeds up the delivery service. Our standard order preparation time still applies.
How long does UK delivery take?
Royal Mail Tracked 24 usually arrives within 1–2 working days after dispatch, although this service is not guaranteed.
Royal Mail Special Delivery is guaranteed by 1pm on the next working day after dispatch, subject to the service conditions.
How much is delivery to the United States?
US DELIVERY
Tracked Delivery
$17.90
Free on orders over $175
Estimated Delivery Time
5–10 working days after dispatch
Are US import duties included?
Yes. Applicable US import duties are paid before delivery.
You should not normally be asked to pay an additional import-duty or customs-handling charge when your parcel arrives. Any applicable sales tax will be displayed at checkout where required.
How much is delivery to South Korea?
SOUTH KOREA DELIVERY
Tracked Delivery
₩9,900
Free on orders over ₩220,000
Estimated Delivery Time
7–14 working days after dispatch
Will I have to pay customs charges in South Korea?
Orders delivered to South Korea may be subject to import duties, VAT and customs-clearance charges.
These costs are not included in the product price and must be paid by the recipient. The courier or Korean customs authority may contact you for payment or request additional information before delivery.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please allow a short period for the tracking link to become active.
What should I do if my parcel is delayed?
Please check the tracking information first, as it may show the latest delivery update.
If your parcel has not arrived within the estimated delivery period, contact us at hello@atelierafterhours.com with your order number and delivery address. We will investigate the delivery with the carrier.
What if tracking says delivered but I cannot find my parcel?
Please check any safe places around the property, with members of your household, neighbours, building reception and your local delivery office.
Where available, also check the delivery photograph and tracking notes. If the parcel still cannot be located, contact us promptly so that we can investigate with the carrier.
Returns & Refunds
Can I return my order?
Yes. You may request a return within 14 days of receiving your order.
After notifying us, the item must be sent back within a further 14 days.
To begin a return, email hello@atelierafterhours.com with your order number, delivery address, the item you wish to return and the reason for the return.
What condition must a returned item be in?
Returned items must be unworn and unused, other than being carefully tried on. They must be free from marks, perfume, cosmetics and other signs of wear.
Items should be returned unaltered, securely packaged and with their original pouch and packaging where reasonably possible.
Do I have to pay for return delivery?
For change-of-mind returns, the customer is responsible for the return-delivery cost.
We strongly recommend using a tracked and appropriately insured service, as the parcel remains the customer’s responsibility until it reaches us.
If an item is faulty, damaged in transit or incorrectly supplied, we will provide an appropriate return method or reimburse reasonable return-postage costs.
Are any items non-returnable?
The following items cannot normally be returned for a change of mind:
- Personalised or bespoke pieces made to individual specifications
- Gift cards
- Pierced earrings where a sealed hygiene package has been opened
- Items altered, resized or repaired by someone other than atelier afterhours
These exclusions do not apply where an item is faulty, damaged or not as described.
Can sale items be returned?
Yes. Eligible sale items may be returned under the same conditions and time limits as full-price items.
An exception may apply where an item was clearly sold as faulty and the specific fault was disclosed before purchase.
Do you offer exchanges?
We do not currently offer direct exchanges through our online returns system.
To receive a different item, colour or size, please return the original item for a refund and place a new order.
When will I receive my refund?
Once your return has arrived, we will inspect it and confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method within 14 days, in accordance with applicable consumer law.
Your bank or card provider may take an additional 2–10 working days to display the refund in your account.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible, ideally within 48 hours of delivery, at hello@atelierafterhours.com.
Include your order number, delivery address, a description of the issue and clear photographs of the item and packaging where relevant.
The request to contact us within 48 hours helps us investigate transit damage quickly and does not affect your statutory rights.
Products, Materials & Allergy
What materials do you use?
Our pieces are made using carefully selected materials, including sterling silver, freshwater pearls, natural stones, shell and Japanese glass beads.
Materials vary between designs, so please refer to the individual product page for the full composition of each piece.
Is your jewellery made from sterling silver?
Many of our metal components are made from 925 sterling silver. However, the exact materials vary by design.
Please check the product description for the materials used in each individual piece.
Where is your jewellery made?
Each atelier afterhours piece is designed and carefully prepared in small quantities. Our jewellery is currently assembled, finished and quality-checked in the United Kingdom using materials sourced from selected suppliers around the world.
Is each piece handmade?
Our pieces are individually assembled and finished by hand in small quantities.
Because many designs feature natural materials and are prepared individually, slight variations may occur between pieces.
Why does my piece look slightly different from the photographs?
Freshwater pearls, shells and natural stones naturally vary in shape, colour, texture and surface character.
These variations are not considered faults. They are part of what makes each piece individual.
We make every effort to ensure that the overall appearance, proportions and quality of your jewellery remain consistent with the product photographs.
Is your jewellery hypoallergenic?
Material sensitivities vary from person to person, so we cannot guarantee that a piece will be suitable for every skin type.
Please review the materials listed on the product page before purchasing. Customers with known metal sensitivities should seek appropriate medical advice where necessary.
Do your pieces contain nickel?
The main materials used in each piece are listed on the individual product page. Some metal components may contain trace amounts of nickel within legally permitted limits.
If you have a known nickel allergy or a highly sensitive skin condition, please contact us before purchasing at hello@atelierafterhours.com.
Are the necklaces suitable for sensitive skin?
Many customers with sensitive skin may be able to wear sterling silver comfortably, but individual reactions can vary.
We recommend checking the full material details on the product page before ordering.
What should I do if irritation occurs?
Please stop wearing the piece immediately if you experience redness, itching or discomfort.
Allow your skin to recover fully before wearing jewellery again and seek medical advice if the irritation continues.
Can I return a piece if I have an allergic reaction?
Please contact us as soon as possible if you experience a reaction.
Returns must follow our standard returns policy, and the piece must be unworn beyond what is reasonably necessary to check the fit and suitability.
Can I ask about the materials before ordering?
Of course. If you have a specific allergy or sensitivity, please contact us with the name of the piece you are considering.
We will be happy to provide the available material information before you place your order.
Will sterling silver tarnish?
Sterling silver may naturally oxidise and darken over time, particularly when exposed to moisture, perfume, cosmetics, chemicals or air.
This is a normal characteristic of sterling silver and does not mean that the piece is defective. Regular gentle cleaning and proper storage will help maintain its finish.
Can I wear my jewellery in water?
We recommend removing your jewellery before showering, swimming, exercising or sleeping.
Avoid exposing your piece to water, perfume, hairspray, cosmetics, cleaning products and other chemicals, as these may affect the finish and natural materials.
How should I store my jewellery?
Store each piece separately in its pouch, away from direct sunlight, moisture and humidity.
Fasten chains before storing them and avoid placing jewellery together where it may become scratched or tangled.
How should I clean my jewellery?
Gently wipe your jewellery with a soft, dry jewellery cloth after wearing it.
Do not use abrasive cleaners, silver dips or chemical cleaning products on pieces containing pearls, shell, beads or natural stones. These materials may require more delicate care.
Please refer to our Jewellery Care Guide for further information.
Sizing & Styling
How do I choose the right necklace length?
The length of each necklace is listed on the product page, including any extender chain where applicable.
The way a necklace sits may vary depending on your neck measurement, body shape and clothing. We recommend comparing the listed measurement with a necklace you already own.
Are your necklace lengths adjustable?
Some necklaces include an extender chain and can be worn at more than one length. The available adjustment range is stated on the individual product page.
Designs without an extender are intended to be worn at the listed fixed length.
Can you make a necklace in a custom length?
We do not currently offer custom sizing as a standard service.
Occasionally, a small adjustment may be possible before an order is prepared. Please contact us before ordering, as changes cannot be guaranteed and personalised pieces may not be eligible for a change-of-mind return.
Can I layer the necklaces together?
Yes. Many atelier afterhours necklaces are designed to be worn individually or layered together.
For balanced layering, we recommend combining pieces with a difference of approximately 5–10 cm in length, depending on the shape and weight of each design.
Contact
How can I contact Atelier Afterhours?
For questions about an order, product, delivery, return or jewellery care, please email:
or use the contact form below.
We aim to respond within 2 working days, Monday to Friday, excluding UK bank holidays.