Last updated: 23 July 2026
Each Atelier Afterhours piece is carefully prepared and packed in the United Kingdom. We currently deliver to the UK, the US and South Korea.
Where is my order dispatched from?
All orders are currently prepared and dispatched from the United Kingdom.
How long does it take to prepare my order?
Unless otherwise stated on the product page, orders are usually prepared and dispatched within 2–4 working days.
Working days are Monday to Friday, excluding UK bank holidays.
As each piece is prepared with care in small quantities, processing may take slightly longer during launches, promotions or particularly busy periods. Pre-order items will display their estimated dispatch date on the relevant product page.
What are your UK delivery options?
Royal Mail Tracked 24
- £3.95
- Complimentary on UK orders over £100
- Usually delivered within 1–2 working days after dispatch
- Tracking provided
Royal Mail Tracked 24 is an estimated next-working-day service and is not guaranteed.
Royal Mail Special Delivery Guaranteed by 1pm
- £8.95
- Guaranteed by 1pm on the next working day after dispatch
- Fully tracked
- Signature may be required
Selecting Special Delivery does not shorten our usual order preparation time. The next-working-day guarantee begins once your parcel has been dispatched.
Saturday delivery is not guaranteed unless specifically stated at checkout.
What are your United States delivery options?
We currently deliver to all 50 US states and Washington, DC. We do not currently deliver to US territories or APO, FPO and DPO military addresses.
Tracked delivery to the United States
- $17.90
- Complimentary on US orders over $175
- Usually delivered within 5–10 working days after dispatch
- Tracking provided
- Import duties included
All applicable US import duties are paid before delivery. You should not be asked to pay an additional import-duty or customs-handling charge when your parcel arrives.
Any applicable sales tax will be displayed at checkout where required.
What are your South Korea delivery options?
Delivery to Jeju Island and other remote or island locations may take slightly longer than the estimated delivery period.
Tracked delivery to South Korea
- ₩9,900
- Complimentary on South Korean orders over ₩220,000
- Usually delivered within 7–14 working days after dispatch
- Tracking provided
** Orders sent to South Korea may be subject to import duties, VAT or customs charges. These charges are not included in the product price and must be paid by the recipient. **
The courier or Korean customs authority may contact you for payment or request additional customs-clearance information before delivery.
Are delivery times guaranteed?
Delivery estimates begin from the date of dispatch, not the date the order is placed.
Only Royal Mail Special Delivery Guaranteed by 1pm is a guaranteed service. All other delivery times are estimates and may be affected by customs processing, local postal delays, severe weather, public holidays or other circumstances outside our control.
How can I track my order?
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking details.
Please allow a short period for the tracking information to become active after receiving the email.
Can I change my delivery address?
Please contact us as soon as possible if you need to change your delivery address.
We may be able to amend the address before dispatch, but we cannot change or redirect an order after it has entered the postal network.
Customers are responsible for checking that the delivery address entered at checkout is complete and correct.
What happens if I provide an incorrect address?
If an order is returned to us because the address supplied was incomplete or incorrect, we can arrange redelivery once the parcel has been received back.
The customer will be responsible for the cost of resending the order unless the address error was made by us.
Original delivery costs, customs charges and return-to-sender fees may be deducted from any refund where permitted by law.
What happens if my parcel is delayed?
Please check your tracking information first, as it may contain the most recent delivery update.
If your order has not arrived within the estimated delivery period, contact us at hello@atelierafterhours.com with your order number and address or with your email address. We will investigate the delivery with the carrier.
International parcels may occasionally be held by customs. Unfortunately, customs-processing times are outside our control.
What happens if my parcel is lost?
Please contact us at hello@atelierafterhours.com with your order number and address or with your email address if tracking has not updated for an extended period or if the parcel has not arrived after the expected delivery period.
We will open an investigation with the carrier. If the parcel is confirmed as lost, we will arrange an appropriate replacement or refund.
What if tracking says delivered but I cannot find my parcel?
Please first check:
- Any safe place around the property
- With other members of your household
- With neighbours or building reception
- The delivery photograph or tracking notes, where available
- Your local delivery office
If you still cannot locate the parcel, contact us promptly so that we can investigate with the carrier.
What happens if I refuse or do not collect an international parcel?
If a parcel is refused, left unclaimed or returned because import charges were not paid, we will contact you once it has been received back.
Any refund may be reduced by the original delivery cost, return-to-sender charges and any non-recoverable duties, taxes or customs fees incurred by Atelier Afterhours, where permitted by applicable law.
Will I need to pay customs charges?
United Kingdom
No import charges apply to orders delivered within the United Kingdom.
United States
US import duties are included and paid before delivery. No additional import-duty payment should be required upon arrival.
South Korea
Import duties, VAT and customs-clearance charges are the responsibility of the recipient and may be collected before delivery.
Orders delivered to South Korea may be subject to import duties, VAT and customs-clearance charges. Customs rules and thresholds can change.
These charges are not included in the product price and must be paid by the recipient. The courier or Korean customs authority may contact you to request payment or additional information before delivery.
Please complete customs clearance and pay any charges within the period requested by the carrier. If the charges are not paid or the required information is not provided, the parcel may be returned, abandoned or disposed of.
If the parcel is returned to us for this reason, documented return postage, customs, storage and handling costs may be deducted from the refund to the extent permitted by applicable law.
Please contact us before refusing delivery or declining to pay customs charges.